Cancellation Right and Return Policy:
You have a statutory cancellation/return rights within 14 days beginning with the day you received your order. Should you wish to make a return, it is under the condition that:
- The item is returned in a safe manner at your own expense.
- The item must be in the same condition as when you received it and must be unused.
- It must also be in the original packaging.
Right and Return Policy here with us. An item is considered used if it has been used for more than what can be considered as normal testing as if bought in a physical shop and when labels and hang tags had been removed. The customer has a right to return an order with in this 14 days as long as the item has remain presentable, unused and suitable for resale.
To complete your return, we require a receipt or proof of purchase.
Please take into account that there are certain situations where only partial refunds are granted:
- Some products that has been opened but UN-USED.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery (may or may not subject to at least a partial refunds after thorough investigation).
If the returned items deviate from the above conditions, we reserve the rights not to accept return and any reimbursement. Always remember to contact us before you return an item, or the processing of your return may be delayed. The amount will always be returned on the bank account card you used to process the payment initially. If you return items, please use mail services – and not any other carrier, because it will make it impossible to track the parcel if it should disappear while being returned. Please package the item properly and enclose a copy of the invoice and please state clearly that you wish to make use of your cancellation right, and wish to have the price of the item returned. We recommend that you return items marked as delicate goods with the mail services.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
- Gift cards
- Downloadable products
- Some health and personal care items (health and beauty)
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@classyyou.dk and send your item to: CLASSYYOU – Valhøjs Alle 119D, 2610 Rødovre, Denmark.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: CLASSYYOU – Valhøjs Alle 119D, 2610 Rødovre, Denmark.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@classyyou.dk for questions related to refunds and returns.
Please note:
If you would like to suddenly cancel your order after checkout please contact us to ask if this is possible. If the order has not been processed for shipment, then we will be able to cancel it for you. Otherwise, if it is already processed, then you must return that package back yourself in order to receive a refund for the order.
